Last updated: October 30, 2026
Urdu Wali Poetry (https://urduwalipoetry.com) is an independent Urdu poetry website and online community, founded and run by Yashwa Arif from Pakistan. We do not sell any physical or digital products. All payments made on our website are voluntary donations made by our readers through our Donate page.
1. Voluntary Donations
Donations are completely optional. Reading poetry, creating an account, posting poetry and entering contests are always free. Donations are used to run and maintain the website and to fund prize money for our poetry contests. Because they are donations and not purchases, they are generally non-refundable.
2. Payments Made in Error
If you were charged in error, charged more than once, or entered the wrong amount, please contact us within 7 days of the payment. We will review your request and, if the error is confirmed, refund the amount to your original payment method.
3. How to Request a Refund
Please email us at contact@urduwalipoetry.com or use our Contact page, with the following details:
- Your full name
- The date and amount of the payment
- The transaction or order number
- The reason for your request
4. Processing Time
Approved refunds are processed within 7 to 14 working days. The time it takes for the amount to appear in your account depends on your bank, card issuer or mobile wallet provider.
5. Monthly Donations
You can cancel a monthly donation at any time by contacting us. Cancelling stops all future payments. Payments already made are non-refundable, except in the case of an error as described above.
6. Contest Prizes
Contest prizes are awarded under our Contest Rules and are separate from donations. Donating to the website has no effect on contest results.
Contact Us
If you have any question about this Refund Policy, please contact us:
Email: contact@urduwalipoetry.com